Role: Service Desk Engineer/ Support - Gurugram
Industry Type: BPM / BPO
Department: Engineering - Hardware & Networks
Employment Type: Full Time, Permanent
Role Category: Hardware and Networks - Other
UG: Any Graduate
Shift: Rotational Shift
Job description:
As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your communication skills to ensure smooth operations, and applying your product knowledge to address and resolve issues effectively. You will be dedicated to maintaining the quality of our world-class systems, ensuring that client interactions are handled with care and precision, ultimately contributing to a seamless user experience. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues in a timely manner.- Collaborate with team members to enhance service delivery and client satisfaction.
Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with customer relationship management tools.- Familiarity with ticketing systems and incident management processes.- Understanding of basic IT infrastructure and application support.- Ability to communicate technical information clearly to non-technical users. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full time education is required.
Shift: Rotational Shift
Work location: Gurugram