Role: Freshers Customer Support Voice - 24k Take Home - US Process
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Temporary/Contractual
Role Category: Customer Success, Service & Operations - Other
UG: Graduation Not Required
Salary: 3.5 LPA ( In hand salary 23,500)
Shift: US Rotationa (Night Shift)
Role: International Customer Support
Mode of Work: Work from Office
Experience : Freshers / Exp - 0 to 0.6 yrs
Location: Bengaluru
Working Days: 5 days
Shift: US Rotationa (Night Shift)
Qualification: 10+2/Any Graduate/ Any PG
Salary : 3.5 LPA ( In hand salary 23,500)
Cab: Pick and Drop will be provided
Notice : Immediate to 15days
Roles & Responsibilities:
Working Hours:
ò Shift will be in any of United States of America time zones
ò Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)
Overall Purpose of Job
- Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.
ò Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats
ò Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
ò Strive and achieve SLA target and business outcome indicators defined by the client
Job Responsibilities / Authorities
- Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
ò Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
ò Walk customers/ Provide navigational support on self service portal
ò Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
ò Place outbound calls to customers when required in line with Client / Company guidelines
ò Work productively whilst maintaining exceptional call/data quality standards in line with targets
ò Contribute to the team through open and regular communication with peers / supervisors
ò Adhere to all company or departmental policies and procedures (personnel and operational)
ò Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
ò Maintain regular and punctual attendance in line with company policies and procedures
ò Minimise customer complaints and escalations by providing exceptional service and call control
Knowledge & Skill Requirement
- Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer
ò Good technical aptitude with an ability to learn quickly
ò Excellent verbal and written communication skills
Experience Profile - Prior international BPO work experience preferred
- Freshers acceptable
**looking only for immediate joiners**
For More Details Contact HR Sujath Ali @7680048497 {call or WhatsApp} or email your resume to [email protected]