Role: Customer Success, Service & Operations - Other
Industry Type: Consumer Electronics & Appliances
Department: Customer Success, Service & Operations
Employment Type: Part Time, Temporary/Contractual
Role Category: Customer Success, Service & Operations - Other
UG: Any Graduate
Role & responsibilities Monitor both voice and non-voice interactions to assess CSAT and FCR. Conduct new hire training and monthly refreshers across voice and non-voice channels. Provide regular feedback to agents on key defects and improvement areas. Collaborate closely with QA and team leaders to support in Kaizen activities for process improvement.
Preferred candidate profile
Good communication skills Must be a Graduate Excellent in data Excel & PPT Analytical & logical reasoning with interest in quality