Role: Guest Service Associate - F&B Service
Industry Type: Hotels & Restaurants
Department: Food, Beverage & Hospitality
Employment Type: Full Time, Permanent
Role Category: Front Office & Guest Services
UG: Any Graduate
PG: Any Postgraduate
Key ResponsibilitiesGreet and welcome guests upon arrival
Register guests into the computer, verifying reservation, address, and credit information
Promote the Royal Orchid Preferred Guest Loyalty Programme and provide recognition and benefits to all present members
Register guests into the computer, verifying reservation, address, and credit information
Promote the Royal Orchid Preferred Guest Loyalty Programme and provide recognition and benefits to all present members
Accept payment for guests accounts both at the time of registration and at checkout
Maintain a house bank and make a deposit and accurate report of receipts daily
Cash checks and exchange currency for guests
Maintain a house bank and make a deposit and accurate report of receipts daily
Cash checks and exchange currency for guests
Issue key to and control entrance of safety deposit boxes
Post miscellaneous charges as requested
Post miscellaneous charges as requested
Assist in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions
Book reservations for those guests who approach the Front Desk
Must be able to walk and stand for the majority of the workday
Length of time of these tasks may vary from day to day and task to task
Length of time of these tasks may vary from day to day and task to task
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis
Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity
Talking and listening continuously in the process of communicating with guests, supervisors and subordinates
Must have finger dexterity to be able operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filling cabinets, FAX machines, photocopiers, and other equipment as needed
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.