Hiring: Quality Analyst (Sales Process)
Location: Gurgaon
Working Days: 6 Days
Job Responsibilities:
- Audit sales calls and evaluate agent performance.
- Conduct RCA and identify quality gaps.
- Analyze errors using QC tools (Pareto, Fishbone, etc.).
- Calculate Quality Score and Error %.
- Conduct call calibration sessions.
- Provide feedback and coaching to agents.
- Prepare quality reports and coordinate with Operations & Training teams.
Required Skills:
- Call Auditing
- Sales Process Knowledge
- RCA & QC Tools
- Call Calibration
- MS Excel
- Good Communication Skills
Share your resume at:
[email protected]