Housekeeping Coordinator || MadeComfy (Australia) || 6 days working || Remote
Role & responsibilities
- Coordinate daily housekeeping schedules and cleaning operations for assigned properties.
- Liaise with housekeeping vendors and service providers to ensure timely task completion.
- Communicate effectively with hosts, homeowners and internal stakeholders regarding cleaning schedules, property readiness and operational updates.
- Monitor housekeeping quality standards and escalate service issues when required.
- Track property turnovers and ensure properties are guest-ready before check-in.
- Manage urgent cleaning requests, maintenance coordination and operational escalations.
- Maintain accurate operational records and update internal systems regularly.
- Follow up with vendors regarding service completion, delays and quality concerns.
- Support the operations team in achieving service-level targets and guest satisfaction goals.
- Coordinate across multiple time zones while supporting Australian operations.
Preferred candidate profile
- Bachelors degree or relevant work experience in hospitality, operations, customer support or coordination roles.
- Excellent verbal and written English communication skills.
- Strong coordination and multitasking abilities.
- Comfortable working remotely and independently in a fast-paced 6-day work environment.
- Experience in hospitality, hotel operations, property management or vendor coordination is preferred.
- Ability to manage multiple stakeholders professionally.
- Good problem-solving and escalation-handling skills.
- Proficiency in Microsoft Office, Google Workspace and operational management tools.
- Flexibility to work in rotational shifts aligned with Australian business hours, including weekends and public holidays if required.