Solutions Expert

Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

Technical responsibilities:

• Resolving high complexity scope for integration and delivery.
• Provide next level technical support for Platform/Connectivity/CSP/MPN and other technology as a service.
• Perform service changes by assessing risk and implementing requests reported within the agreed Change Management process through Orange Change tools.
• Perform solution releases by authorizing, validating (changes, upgrades, updates, patches and migrations) and implementing them.
• Manage customer (internal and external entities) technical discussions and provide them with regular updates as per each of the service and business requirement

knowledge and abilities

Ability to:

• Communicate, organize global stake holder meetings

• Maintain specific (as per role) skills withinthe bounds of a project and business need.

• Organize the delivery of a complex service

• Understand advanced complex solutions and relevant problematics

• Excellent written and verbal communication

• Work in a virtual team environment.

education, qualifications, and certifications

• Degree in IT/ Telecommunications, preferred

Other (Desirable):

• Good understanding on SDWAN / Security products

• Cisco, Plao Alto, Fortinet Certifications with good network background is must.

experience

• Overall experience of 8-10years of experience in the TELECOM or IT industry managing external customer facing projects

• Customer Service and Telecommunications experience, highly desirable

• Previous involvement in network deployment projects and operations and musthave hands-on technical experience

As a part of Incubation and Early Delivery :

• The Solution Expert, in order to accompany the development of the Customers Solutions, help to orient the thinking and the build of the virtualized infrastructures, with partners Solutions:
• Help in pre-sale step for the technical qualification for the customer s needs
• Support the building phase and the design of the customers solutions
• Realize the Level 3 support on our solutions

You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.

Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
Professional Development: training programs and upskilling/re-skilling opportunities.
Career Growth: Internal growth and mobility opportunities within Orange.
Caring and Daring Culture: Health and well-being programs and benefits, diversity inclusion initiatives, CSR and employee connect events.
Reward Programs: Employee Referral Program, Change Maker Awards.