Job Description
Eligibility
Bachelors Degree in Communication/Mass Communication/Journalism/Multi-Media/ Animation & VFX or Bachelors in Business Administration.
Experience
- Minimum 2 years
- Experience in Social Media Management and Online Reputation Management) within Govt/Semi-Govt/Private Institutions/Firms
- Experience including but not limited to Facebook, YouTube, Instagram, Twitter, KOO, LinkedIn and Public App.
- Good command over Hindi and English languages
- Knowledge of Google Analytics
- Strong understanding of complaint resolution mechanism
- Well-verse with MS Office, official email communication and internet use
- Good issues resolution and reporting skills
Age limit
Upper Age Limit shall be 35 years
Roles & Responsibilities
- Analysing and Monitoring social media metrics & trends.
- Closely monitor latest social media advertising programs and tools.
- Communicate with Residents on social media, including responding to queries, posts and direct messages in a timely manner as per defined daily/weekly targets.
- Grievance Response & Escalation to appropriate Functional Wing/Business Division.
- Tracking & closing query tickets.
- Preparation of MIS Reports.
- Acts as owner and primary resource for Social Media Management and provides suggestions on how to continuously improve the services.
- In-depth knowledge of and experience in implementing online and social media marketing best practices.
- Work with content, product and the larger marketing team to deliver on social media calendar and drive key metrics on social media.
- Coordinating with Regional offices for the regional news, content & videos.
- Social Media research & reporting.
- Updating the content of Standard Response Templates regularly.
- Provide assistance like Secretariat assistance, clerical function etc. to the higher and middle management on requirement basis.
Note: Candidates should have knowledge of computers, PPT & Excel, Complaint Management, Video conferencing.