Role: Walk-in || Sr.Officer-Process Quality-I
Industry Type: BPM / BPO
Department: BFSI, Investments & Trading
Employment Type: Full Time, Permanent
Role Category: Banking Operations
UG: B.B.A. / B.M.S. in Any Specialization, B.Com in Any Specialization, B.A - Bachelor of Arts in Any Specialization
PG: M.Com in Any Specialization, MBA/PGDM in Any Specialization
Role & responsibilities
Technical Skills:
- Excellent MS Office skills MS Excel, Power Point, Excel Macros and E Mail Drafting
- Good Typing Speed of 35 WPM with >=95% accuracy
- Excellent Communication skills û to attend Client Calls, Onshore Training etc
Process Skills:
- Good and sound knowledge of Capital Market Concepts û US Stock Market
- Expert Knowledge on Processing/Quality check of Cash Management Transactions of Securities û Receipts, Disbursements, High Value securities processing, Verification, analyzing documents and providing Updates to Brokerage Advisors of their requests.
- Sound knowledge on Review and Verification process of Cash management activities of Advisors
- Analytical skills on improving quality and should have good knowledge on RCA analysis.
- Should have experience of processing/quality check in high level transactions process.
- Reports making, Escalation Handling, Process Update sharing, Incident report, Corrective and preventive measures.
- 100% Accurate work required as Errors will have Financial impacts from Client and their Customer side.
Behavioral Skills:
- Strictly US Shift Working Hours û should be flexible to do Over Time duty if required.
- Punctual and adherence to attendance and Leaves
- To report to Team Lead and follow the Instructions and the HR Policies as per Company
Preferred candidate profile
- Education: 12 + 3 Degree Education is mandatory B Com, BBA and BBM Graduates preferred, however Candidate with good work experience (similar BPO field and domain) but with other Specialization will also be looked into.
- Additional Certification on Stock Market Subjects is added advantage.
No Engineering / Tech Graduates