Role: Desktop Engineer
Industry Type: IT Services & Consulting
Department: IT & Information Security
Employment Type: Full Time, Permanent
Role Category: IT Support
UG: Any Graduate
Job Summary
The Desktop Support Administrator role is to provide a single point of contact for end users to receive support and maintenance within the organizations desktop computing environment with Minimum 2 years of Experience which includes installing diagnosing repairing maintaining and upgrading all hardware and equipment especially focusing on iOS and Macintosh including but not limited to PC terminals printers and scanners to ensure optimal workstation performance Years of experience needed is 2 years Technical Skills Strong expertise on all Desktop and iOS domains Install upgrade support and troubleshoot Windows 7 Windows 10 other OS and Microsoft Office 2013 Microsoft Office 365 and any other authorized desktop applications Install upgrade support and troubleshoot for printers computer hardware and any other authorized peripheral equipment Performs general preventative maintenance tasks on computers laptops printers and any other authorized peripheral equipment Performs remedial repairs on computers laptops printers and any other authorized peripheral equipment Customize desktop hardware to meet user specifications and site standards Performs work in compliance within specified warranty requirements Returns defective equipment parts to maintenance inventory documents customer repairs maintains and restocks assigned parts inventory to insure proper spare parts levels Onsite support and support for Remote sites and work from home computing Diagnosing verifying recording and reporting downtime and providing immediate notification for all incidents Emergency recovery maintenance for Desktops Diagnosing and troubleshooting virus problems that can be fixed using antivirus tool deployed Reinstallation of the antivirus packages corrupted or deleted by the users Day to day troubleshooting activities Asset lifecycle management asset tracking and end of life services Perform asset management activities to ensure hardware is properly assigned to the end users Vendor Management Wherever applicable Incident Problem and Change Management within the EUC environment Ability to Evaluate and test new technology for feasibility and implementation within EUC Environment Provide technical assistance and training to end users on computer operating systems and standard applications Provide Smart Hands support to perform basic technology management tasks that require on site presence under instruction from such other support groups IMACDs Equipment changes reboots and power cycles Local servers BIOS Updates Local storage appliances Parts replacement for existing servers resulting out of hardware failure Management Skills Excellent verbal and written communication skill in English Languages Experience in a large organization administering operating maintaining and securing largescale enterprise desktop environments Working knowledge of ITIL methodologies such as Incident Request and Asset management Working technical knowledge of current protocols operating systems and standards Ability to operate tools components and peripheral accessories Ability to lift equipment up to 45 lbs Ability to maneuver into areas and or spaces including underneath desks to attach and or remove and or verify connectors and cabling Software and Hardware Troubleshooting Windows 7 Windows 10 experience Microsoft Office 2007 2013Office 2010 support Enterprise Backup Software Knowledge of all software applications used within the organization Effective communication both verbal and written skills Able to operate effectively in a team environment with both technical and nontechnical team members Able to operate with minimal supervision Able to manage time effectively set priorities appropriately schedule call Able to operate within customer standard operating procedures Working knowledge of SCCM AD modern technology7 2010 and 2016 and remote control tools Knowledge in Office 365 Good knowledge on Enclosure cabling and troubleshooting Good knowledge on ethernet and Fiber channel connectivity issues Network Cabling and Patching Knowledge and experience Good knowledge servers raking and deraking Behavioral Skills Professional image and grooming Self confidence and interpersonal skills Analytical and problem solving skills Strong listening skills Qualification College diploma or university degree in the field of computer science and or 3 years equivalent work experience Certification Industry certifications this can include CCNA or any Hardware certification