Role: Manager Application Engineering
Industry Type: Iron & Steel
Department: Production, Manufacturing & Engineering
Employment Type: Full Time, Permanent
Role Category: Engineering
UG: B.Tech / B.E. in Mechanical Engineering, Metallurgical Engineering
Manager Application Engineering
Location: Delhi
Key Result Areas (Key Performance Indicators)
- Provide rea!-time technical service and solutions at Customer end on products supplied from all plants (Flat and Long Products) across segments like Automotive, Non- Automotive and Retails segments.
- Must be able to do analysis, respond to customer needs and provide innovative solutions to common problems and new requirements.
- Perform trial at customers end, application tests and provide inputs to plant thorugh reviews to ensure product is satisfactory.
- Respond to enquiry, finalise technical delivery conditions (TDC) in line with customer specifications, based on applications and plant capability.
- In order to design and re-design elective applications, Application Engineers must acquire and analyze customer needs and problems, making recommendations to the engineering team to satisfy needs and develop solutions.
- Address product concerns and complaints.
- Performance monitoring and benchmarking with competition.
- Provide Corrective and Preventive action (CAPA) against the customer Complaints.
Critical Tasks
KRA's and Key Activities
- Maintain expert level of product knowledge and application.
- Initiate Product Development & Approval at target customers, drive and monitor till commercialization.
- Listen, understand and provide solution for customer requirements.
- Perform technical/ product training for sales people, fabricators, consultants and engineers at targeted segments.
- Assist in the design and development of new products and grades necessary to make plant PDQC comfortable.
- Regular Interaction with plant technical team through meetings at plants (once in a month).Travel to plants to preform start-up, integration, and training services.
- Resolve customer issues or complaints, as per Company's target SLAs/timelines through field investigation, analysis and customer inputs to plant QA/PDQC Dept and ensure non-recurrence
- Maintain professional business relationships through regular interactions.
- Identify customer's needs and sales opportunities to help future growth
Decision making authority (Decisions expected)
Need based Solutions:
1. Confirm product as per specifications/stated needs.
2. Complaint acceptance (as per DOP)
3. Customer Queries.
Educational Background and Work Experience
BE (Metallurgy/Mechanical), 6-8 years of Work experience as QA/QC/Operations in Steel plant.
Competencies
- Having relevant metallurgical/product knowledge (Steel mill process)
- Collaborating across interdisciplinary teams
- Statistical and mathematical skills for analysis
- Application knowledge (Customer process)
- Communications skills (both written & verbal)
Key Success Factors Challenges
- Grappling with demand of the role
- Team Management
Other information
Preferred those who knows local language for interaction with shop floor at customer end.