Role: Sales Leader - Captives/GIC/GCC Account Management
Industry Type: Recruitment / Staffing
Department: Sales & Business Development
Employment Type: Full Time, Permanent
Role Category: Enterprise & B2B Sales
UG: Any Graduate
PG: Any Postgraduate
Will drive growth within existing GIC accounts by farming the allocated set of accounts
- Must have experience in Key Account Management in Captives / GICs / GCCs - preferably with a Tier-1, or, a mid-size IT firm of repute
- Around 13-18 years of post-MBA experience, of which at least 5 years of experience with GICs
- Should have very strong Account Management expertise in order to bring mine existing accounts and acquire fresh business for the company
- Track record of developing and closing large engagements, and managing multi-million dollar GIC accounts
- Develop strong, long term, revenue-producing relationships with the customers, and partners
- Excellent communication and interpersonal skills with an aptitude for building strong client relationships
- Strong negotiation skills with a problem-solving attitude
- Understanding customers specific IT / business pain points and applying solution knowledge to address those pain points
- Manage our key accounts portfolio with a focus on increasing market share and revenue
- Establish strong, long-term client relationships
- Communicate with clients on a regular basis and responding to specific queries, Develop and execute a Governance framework for the account
- Prepare monthly, quarterly, and annual reports and forecasts
- Suggest solutions and innovative ideas to meet client needs
- Act as the liaison between key customers and internal teams
- Handle complaints and problems in a timely and effective manner
- Identify and approach new potential strategic customers to grow the footprint within the account
- Monitor account performance metrics and Governance
- Support business operations, drive fulfilment effort, invoicing, and collections processes
- Ability to multi-task with a strong and energetic work ethic