Role: IT Network - Other
Industry Type: Telecom / ISP
Department: Engineering - Hardware & Networks
Employment Type: Full Time, Permanent
Role Category: IT Network
UG: Any Graduate
1.Basic Deliverables: òUnderstanding of Network architecture of the assigned customers òSolutions provided by Airtel & competitors to the customer òCustomer expectations from the solutions òCoordination with Technical stakeholders in customers organization òEnsures right healthö of all critical & high value solutions òInsights to planning for configuring solutions basis customerÆs requirements òSingle point of contact for the customer for technical engagements òTechnical expert and enabled with all tools òHandling the customer escalation and provide the solution timely. òGood Communication, Analytical & Liaising skill to manage the partner and get them convince through the logical inputs. òMeasurement of the all KPIs & Performances of the all Lease partners as per the agreement. òHands on experience on MS Excel & PowerPoint to present the team/function performance. òKey Learner and innovative mind set to convert the manual jobs to automated through Tools. òAuditing the work performance of the team and appraise subordinates. òMust have expertise with SDWAN. òIn û Depth knowledge of IP domain òIn-depth knowledge of SDH, DWDM, OTN, NPT, EPT domains òExpert level of working experience with P2P & P2MP Services, EoSDH, Layer 0 / Layer 1 Core network, ASON, MoT, QoS, Traffic Engineering, Multicast, QoS, RSVP òHands on with Huawei, CIENA, ALU, TEJAS, ECI, high end DXC, OTN and DWDM equipment òIncident management, people management, Problem management òITIL and ITSM understanding òExcellent Problem Solving skill òAdaptation of new product and technologies òExcellent Customer focus òGood Collaboration with cross-functional domains òInter-personal skills & Decision making.