Role: SharePoint Support Engineer (L1/L2)
Industry Type: IT Services & Consulting
Department: IT & Information Security
Employment Type: Full Time, Permanent
Role Category: IT & Information Security - Other
Education: BachelorÆs and master''s degree in business administration, HR, Finance, Economics, Data Analytics, Engineering, or a related quantitative field.
UG: Any Graduate, B.Tech / B.E. in Any Specialization
Role & responsibilities
- Provide L1 and L2 support for SharePoint On-premise and SharePoint Online related issues.
- Respond to and resolve user queries through ticketing systems, email, MS Teams.
- Troubleshoot common issues related to site access, permissions, document libraries, lists, workflows, and search functionality.
- Perform user account administration and access management.
- Monitor support queues and ensure incidents are handled within SLA requirements.
- Document troubleshooting steps, resolutions, and knowledge base articles.
- Investigate and resolve advanced SharePoint Online issues related to site collections, permissions inheritance, metadata, content types, and document management.
- Address issues on InfoPath forms, Nintex Forms, Nintex Workflow, SharePoint Workflows, Nintex Automation Cloud
- Configure and maintain SharePoint sites, lists, libraries, and security groups.
- Support Microsoft 365 collaboration tools including Teams, and Power Automate integrations.
- Analyze logs, error messages, and system behavior to identify root causes.
- Assist with SharePoint migrations, upgrades, and platform enhancements.
- Perform impact analysis and support change management activities.
- Develop and maintain operational documentation and support procedures.
- 35 years of experience supporting SharePoint On-premises, SharePoint Online and Microsoft 365 environments.
- Strong understanding of SharePoint Online architecture, site collections, lists, libraries, and permissions.
- Experience with Microsoft Teams, OneDrive for Business, and Microsoft 365 administration.
- Knowledge of Power Automate and Power Apps fundamentals.
- Familiarity with SharePoint migration tools and processes.
- Experience with ticketing tools such as ServiceNow, Jira, or similar platforms.
- Strong troubleshooting and analytical skills.
- Excellent verbal and written communication skills.
- Passionate to learn and deliver.
- Ability to work independently and collaboratively within a support team.
Preferred candidate profile
- Microsoft 365 or SharePoint-related certifications.
- Basic knowledge of PowerShell scripting for SharePoint and Microsoft 365 administration.
- Understanding of SharePoint governance, compliance, and security concepts.
- Well versed with SDLC process and Agile Methodology.
- Stakeholder communication
- SharePoint Framework (SPFx) awareness
- JSON column formatting
- SharePoint REST APIs
- PnP PowerShell
- Basic HTML, CSS, and JavaScript knowledge for troubleshooting customizations