Key Responsibilities
- Plan, organize, and oversee daily operations of the assigned unit/residence.
- Ensure high standards of cleanliness, maintenance, and service delivery.
- Monitor food quality, hygiene, and safety standards.
- Handle client and resident interactions to ensure satisfaction and quick issue resolution.
- Oversee vendor management procurement, service contracts, and payments.
- Track unit-level budgets, expenses, and profitability.
- Maintain compliance with company policies, SOPs, and operational guidelines.
- Prepare periodic reports on performance metrics, occupancy, and financials.
- Collaborate with central teams (Ops, HR, Finance, and Admin) for smooth execution.
Required Skills & Competencies
- Strong leadership and people management skills
- Excellent communication and client handling abilities
- Problem-solving and decision-making aptitude
- Analytical mindset with data-driven approach
- Proficiency in MS Excel / Google Sheets and reporting tools
- Ability to multitask and work under pressure