Role: Operations Support - Other
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Operations Support
Education: Graduate or other equivalent degree.
UG: Any Graduate
Job Description
? Private ODD & KYC Responsibility Responsible for onboarding Private clients for Global ODD function based in India. (supporting the transition of Private onboarding to India from local entities and also in building the sufficient regulatory capacity to perform on ongoing AML requirements of company, ongoing due diligence (ODD), CTF and Tax client evaluations.? Conduct performance reviews for the Team.? Streamline and optimize onboarding processes where possible and contribute actively to creating and maintaining global policies, procedures, and work instructions.? To identify and escalate potential areas for process improvement and system automation with focus on enhancing the client experience.? Take part in insourcing of onboarding tasks from regions and integrate into day-to-day work for the teams when requested.? Actively ensure that onboarding engages positively with any stakeholders and maintain a high service level at all times.? To meet the SLA?s for processing the incoming cases and? meet the agreed Quality standards;? To work with key internal stakeholders within the Global ODD & KYC teams;? To comply with company?s prevailing Security Policy and Business Procedures.? To take ownerships of implementation of new features and incorporation of new rules and regulations of the team?s working processes.?? Mandate