Trainer

Job description
We re looking for a Trainer who is passionate about teaching others and helping them to succeed.
The ideal candidate will have experience working in a call center environment and be able to effectively train others on the various systems and processes used.
If you have a strong desire to help others learn and grow, then we want to hear from you!
Trainer Duties:
Provide training and instruction to customer service representatives to ensure successful performance of job duties
Develop online and in-person course curriculum for all job functions.
Provide feedback to managers on the performance of staff members.
Train new employees or retrain experienced staff members.
Maintain a training program schedule and calendar.
Provide training to new and additional locations as needed.
Obtain or participate in continuing education to enhance technical knowledge
Develop and implement new training programs as needed.
Responsibilities:
Provide accurate and timely training and support to new staff to ensure successful implementation of key call center processes and policies
Coordinate with senior-level call center members to ensure proper usage of consumables and schedule staffing according to call volume
Update and maintain material inventory
Perform other duties as required by supervisor
Required Skills & Desired Skills
Any Degree (Graduation mandatory)
1+ years call centre training experience
Ability to train all levels of customer service representative.
Strong interpersonal, communication, and presentation skills.
Ability to train with presentations, videos, and hands-on exercise
Role: Process Trainer
Industry Type: IT Services & Consulting
Department: Teaching & Training
Employment Type: Full Time, Permanent
Role Category: Corporate Training
Education
UG: Any Graduate
PG: Any Postgraduate
Key Skills
BPOTrainingCustomer Service RepresentativeSupervisorUsagePDFStaffingTechnical supportInventoryTeaching