Team Leader Customer Support

Job description
Responsible to handle a 15-to-20-member team, Voice process (International) transactions to the best of customer s satisfaction.
Drive the team to meet goals on all KRA/KPI and SLA s.
Adhering to standard operating procedures required by the process and organization. Awareness of relevant service levels and meets goals set by the project.
Required Skills & Desired Skills
5-7 Years relevant work experience
Should be a team player
Ability to handle a team with individual ownership
Should be patient enough to handle any kind of queries.
Good understanding of computers.
Should have Basic knowledge on computer hardware peripherals, Operation Systems,
Excellent Communication Skill.
Enthusiasm and strong self-motivation & self-reliance.
Time management skills, with a high degree of flexibility at work place.
Role: Customer Success Associate
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success
Education
UG: Any Graduate
PG: Any Postgraduate
Key Skills
BPOVoice processTeam Leader Customer SupportBasicComputer hardwarePDFTime managementKPIStandard operating proceduresTechnical support