Role: Chat Support
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Non Voice
UG: Any Graduate
-Ensuring I understand our Core Purpose and the role I play in delivering this - Role modelling the Tesco values and leading by example in what I do and how I behave - Understanding the part I play in delivering our key metrics and performance measures - Delivering all relevant critical metrics consistently and to agreed quality and reliable service standards - Resolving issues and queries raised by Tesco customers via wats app - Raising tickets efficiently to minimise impact on customers - Delivering my own personal objectives, preparing for and participating fully in everyday and structured conversations with my colleagues and manager - Responsible for completing tasks and transactions within agreed metrics- Solves problems by analyzing solution alternatives Role & responsibilities - Using my continuous improvement skills to look for and raise opportunities to improve processes and practices in the business and embrace change - Continually developing my skills to be the best I can be in my role - I ensure that all open tickets are closed to agreed timescale - I am expected to work in roster shifts to support customer queries - Responsible for completing tasks and transactions within agreed metrics- Solves problems by analyzing solution alternatives.