Technical Support Engineer

Job description
Hello Folks,

We are hiring for technical support / Customer support in Movate - Formerly CSS Corp pvt ltd.We have shortlisted your profile from Naukri for technical support / customer support role with Movate .

Looking for candidates with excellent communication skill for technical support or Customer support role.

Interested candidates can drop your resume to this below mentioned mail id

[email protected]

Job Role and responsibilities -

Candidate would be responsible for handling customer calls and troubleshooting technical issues related to network Devices.
Ensure resolution provided in the first interaction with the customer.
Candidate should be flexible with 24/7.
Candidate should be excellent in English communication.
Any experience who are willing to work with technical process can also apply.
Experience with technical voice will be preferable.
International voice experience will be more preferable.
Required Candidate profile

CTC Role / Designation - Technical support

Candidate would be responsible for handling customer calls.
Will coordinate international clients for troubleshooting technical issues.
Ensure resolution provided in the first interaction with the customer.
Qualification must be 10+12+UG/Pg, with experience can be required.
Perks and Benefits
Perks and Benefits shift time - US shift (5.30 PM to 9.30 AM within any 9 hours of working inclusive with 1 hour break)cab facility - 2 Ways will be provided within 30km radius from Ambattur.(its completely work from office)work Location -ground Floor, 6th, 9th and 10th Floor Ambit IT Park No 32A & 32B, Ambit Park Rd, Ambattur Industrial Estate, Chennai, Tamil Nadu 60005language: Excellent in English is mandatory benefits: health insuranceleave encashmentlife insurance paid sick time paid time off provident Fund schedule: night shift (rotational)

Role: Customer Success, Service & Operations - Other
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations - Other
Education
UG: Any Graduate
Key Skills
Skills highlighted with ‘‘ are preferred keyskills
Us Voice ProcessInternational Voice Process
Troubleshooting SkillsLAN ConfigurationCustomer SupportCustomer ServiceTechnical Support