Technical Support Engineer

Job description
the ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.

Roles and Responsibilities

Candidate would be responsible for handling customer calls and troubleshooting technical issues related to network Devices
Ensure resolution provided in the first interaction with the customer
Candidate should be flexible with 24/7
Candidate should be excellent in English communication
Any experience who are willing to work with technical process can also apply
Experience with technical voice will be preferable
International voice experience will be more preferable
.

Required Candidate profile

CTC Role / Designation - Technical support

Candidate would be responsible for handling customer calls.
Will coordinate international clients for troubleshooting technical issues.
Ensure resolution provided in the first interaction with the customer.
Qualification must be 10+12+UG/PG with experience is required
Interested Candidate can call or forward their resume to 7200913530

Perks and Benefits

Shift time - US shift (5.30 PM to 9.30 AM within any 9 hours of working inclusive with 1 hour break)cab facility - 2 Ways will be provided within 30km radius from Ambattur.(its completely work from off

ice)Work Location : ground Floor, 6th, 9th and 10th Floor Ambit IT Park No 32A & 32B, Ambit Park Rd, Ambattur Industrial Estate, Chennai, Tamil Nadu 6

0005Language: Excellent in English is mandatory Benefits: Health insurance leave encashment life insurance paid sick time paid time off provident Fund Schedule: Night shift (rotational)

Contact Details:

Raja HR (8248301319)

[email protected]

Role: Technical Support - Voice / Blended
Industry Type: BPO / Call Centre
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Education
UG: Any Graduate
Key Skills
Skills highlighted with ‘‘ are preferred keyskills
Voice Support
LAN TroubleshootingCustomer ServiceSolving QueriesNetwork SupportTroubleshooting SkillsCustomer Supportinternational voice processIT Service DeskTechnical SupportService DeskTechnical Voice ProcessNetwork TroubleshootingCustomer Handling