Job description Job description We are hiring experienced professionals for an International Voice Process / Customer Support Executive role. Candidates with prior experience in international calling, inbound/outbound process, and customer service will be preferred.
Key Responsibilities:
Handle international inbound and outbound calls Provide customer support and resolve queries effectively Ensure high customer satisfaction (CSAT) and quality standards Follow defined SOPs, call scripts, and compliance guidelines Maintain accurate records in CRM tools Eligibility Criteria: Minimum 1 year of experience in International Voice Process (BPO/Call Center mandatory) Undergraduates and Graduates both can apply Excellent English communication skills (verbal & written) Strong customer handling & problem-solving skills Comfortable with night shifts / rotational shifts Preferred Candidate: Immediate joiners or candidates with short notice period
Experience: in US/UK/AUS processes
Familiar with KPI metrics like AHT, CSAT, FCR Why Join Us: Competitive salary + incentives Career growth in BPO/ITES industry Professional and fast-paced work environment Interview Details- 1. WALKIN Details - Sec 62, Noida, Galaxy business park, Interview Area B1 Floor, Tech Mahindra Contact Person _ HR KESHAV RANA (9318358303) Please ensure to mention KESHAV on the top of resume when coming for the interview.
Role: Customer Success Associate
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role: Category: Customer Success
Education
UG: Graduation Not Required
Key Skills
Skills: highlighted with ‘‘ are preferred keyskills
International US ProcessAustralian ProcessExcellent Communication in EnglishVoice ProcessInternational BPOInternational Voice ProcessChat ProcessUK Process
About company
Tech Mahindra is an Indian multinational information technology services and consulting company. Part of the Mahindra Group. Sec 62, Galaxy business Park, Embassy, Tech Mahindra, Noida, Uttar Pradesh. Contact- HR KESHAV ( 9318358303)
Company: Info
Address: Sec 62, Galaxy business Park, Embassy, Tech Mahindra, Noida, Uttar Pradesh. Contact- HR KESHAV ( 9318358303) Beware of imposters! Naukri.com does not promise a job or an interview in exchange of money. Fraudsters may ask you to pay in the pretext of registration fee, Refundable Fee…Read more