Roles and responsibilities-
- Resolve International customer queries over Inbound calls .
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Follow communication procedures, guidelines and policies.
Requirements and skills
- Proven customer support experience or experience as a Client Service Representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
Perks and Benefits:
5 Days working & 2 rotational week offBoth Side CabsLucrative IncentivesLoyalty Bonus Salary: Max upto 5 lpa Job Type:
Fresher's are not eligible ( Only relevant experience will be picked ) For Any Further Query Contact :-Contact :- 8882534429 (Poonam)