Role: Assistant Manager/Manager - Service
Industry Type: FMCG
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: After Sales Service & Repair
UG: B.Tech / B.E. in Electronics and Communication Engineering (ECE), Electrical and Electronics Engineering (EEE), Mechanical Engineering
Assistant Manager Services & Maintenance
About the Company:
Research has proved that providing employees with fresh coffee and tea increases productivity in any office. A vending machine, which dispenses fresh coffee at the touch of a button, thus becomes an absolute necessity.
Recognizing the huge potential, Coffee Day Beverages embarked on a dynamic journey to become the largest fresh milk - roasted coffee beans vending chain with a distinct brand identity of its own. Today, we have become the largest player in the segment with over 55,000 installations across the country. And, we continue to grow! We have made freshness an integral part of the vending machine proposition. The best ingredients are used and strict quality checks are performed to ensure consistent quality of the coffee beans. This enables us to deliver the satisfaction of a freshly brewed cup of beverage. Our reach extends across the length and breadth of the country.
Locations including airport lounges, railway stations, road transport hubs, petrol stations, malls, corporate, offices, schools, colleges, hospitals, restaurants and hotels.
Scope of Role :
Reports To: Senior Manager
Reportees: Branch executives/Sr. Executives/Supervisors
Qualifications:
Experience:
- BE/ B Tech
- 5+ years of experience
Key Performance Areas
- Verification of Pull out machine forms and in-house inspection forms should be verified
- Raising invoice post verification of inspection forms
- Monitoring Field Service Technicians
- Documentation in charge for claim process
- Monitoring the machine pull out process captured in the camera and attach the necessary snaps to the document
- Monthly monitoring of packed stand by machine
- Monitoring the payments for the claims invoice raised
- Monitoring the machine dispatch against the PO
- Monitoring the packed condition of the switched off machine
- Following up regarding returning of packing material for local dispatch
- Planning in charge for old and new switched off machines
- Checking of pull out invoices against refurbishment costs
- Documentation of the pull out and dispatch pictures taken through camera
- Monitoring refurbishment cost of the machines which have been pulled out in the current/previous month against the invoice amount
Lead Self Competencies
- Excellent Rapport building & Conversational skill
- Process driven approach
- Good at Execution
- Good at adhering to SOP
- Should be Proactive
- Should be self-motivated
- Should be result oriented
- Should be Commercially savvy