Role: Cloud System Administration
Industry Type: IT Services & Consulting
Department: IT & Information Security
Employment Type: Full Time, Permanent
Role Category: IT Infrastructure Services
UG: Any Graduate
TCS Hiring!!! Role Summary The Account Recovery Specialist is responsible for secure, compliant recovery of Google and GCP accounts. This role involves highjudgment decisionmaking, strict adherence to security and privacy policies, and empathetic communication during highimpact, highstress customer situations.
Key Responsibilities
Own Google Account and GCP Account Recovery cases endtoend Validate identity, authorization, and domain ownership using approved frameworks Execute recovery workflows with zero tolerance for policy deviation Detect and mitigate fraud, social engineering, and unauthorized access attempts Maintain accurate, auditready documentation of recovery actions Escalate highrisk or nonstandard cases appropriately Communicate clearly and empathetically with customers during critical incidents Adhere to authentication standards, SLOs, and security policies
Required Skills
& Competencies Strong understanding of GCP admin roles, domain ownership, and recovery workflows and familiar with GCP admin console High judgment decisionmaking under ambiguity Fraud detection and prevention capabilities Excellent documentation and attention to detail Calm, professional communication during sensitive scenarios Experience & Qualifications 23 years of experience in Account Recovery, Account Security, or equivalent hightrust support role Strong knowledge on GCP Admin consoles and GCP products