Role & responsibilities
Supply Chain Operations Management
- Manage day-to-day supply chain operations across warehousing, transportation, inventory, and order fulfillment processes to ensure SLA adherence and operational excellence.
- Monitor operational performance and proactively address process gaps, delays, and service failures.
- Coordinate with regional operations teams to ensure seamless execution of supply chain activities and timely issue resolution.
- Identify operational bottlenecks and drive initiatives to improve throughput, productivity, and customer experience.
Performance Management & Analytics
- Track and analyze key supply chain KPIs including order fulfillment rate, turnaround time, service levels, customer experience metrics, and team performance metrics.
- Develop and maintain dashboards, reports, and performance reviews to provide actionable insights to stakeholders.
- Conduct root cause analyses for operational issues and drive closure of corrective and preventive actions.
- Identify performance trends, emerging operational risks, and improvement opportunities through data analysis and regular business reviews.
Process Excellence & Continuous Improvement
- Identify opportunities to streamline processes and improve operational efficiency across the supply chain network.
- Lead and support projects focused on process standardization, automation, and operational excellence.
- Drive SOP adherence and support the rollout of new processes, tools, and operational initiatives.
- Collaborate with teams to implement sustainable solutions for recurring operational challenges.
Stakeholder & Vendor Management
- Partner with Operations, Technology, Quality, Procurement, and Business teams to ensure alignment on operational priorities and initiatives.
- Coordinate with logistics partners, vendors, and service providers to maintain service standards and operational compliance.
- Facilitate regular reviews with internal and external stakeholders to track performance and resolve challenges.
- Escalate and manage operational risks, dependencies, and critical issues in a timely manner.
Governance & Compliance
- Ensure adherence to standard operating procedures, quality requirements, and operational governance frameworks.
- Maintain accurate operational documentation, trackers, and reporting mechanisms.
- Support audits, process reviews, and compliance assessments as required.
- Foster a culture of accountability, continuous improvement, and operational discipline across teams.
Preferred candidate profile
- 24 years of experience in Supply Chain, Logistics, Operations, Fulfillment, Warehousing, or related functions.
- Experience working with large datasets and deriving actionable insights through structured analysis.
- Strong problem-solving, stakeholder management, and project execution capabilities.
- Proficiency in Excel, Google Sheets or reporting platforms.
- Excellent communication and cross-functional collaboration skills.
- Strong understanding of supply chain operations, service delivery, and operational performance management.
- Experience in retail, e-commerce, or other large-scale operational environments.
- Experience driving operational improvement initiatives and managing cross-functional projects.
- Ability to thrive in fast-paced, high-growth, and complex operational environments.