Role: Customer Support Executive
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success
UG: Any Graduate
PG: Any Postgraduate
- Respond to customer inquiries and resolve issues professionally and promptly.
- Provide technical assistance and troubleshooting support to customers via phone, email, or chat.
- Resolve customer complaints and concerns in a timely and efficient manner.
- Collaborate with internal teams to resolve complex customer issues.
- Develop and maintain a strong understanding of our products and services.
- Identify opportunities to upsell and cross-sell products or services to existing customers.