Hello Eager Tech Expert ,
We empower our people to stay resilient and relevant in a constantly changing world. We're looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you'd make a great addition to our vibrant international team.
We are looking for: Team Leader - Senior Data Analyst
You'll make an impact by:
- Lead advanced analysis across enterprise IT, service, network, CMDB, and ServiceNow ITIL-related data sources.
- Design executive and operational dashboards that improve ITIL process transparency and decision-making.
- Analyse CMDB data to strengthen configuration visibility, service dependencies, reporting quality, and governance.
- Translate technical data into meaningful KPIs for incident, change, problem, and service management.
- Partner with network, platform, and service teams to connect technical solutions with service impact.
- Create clear narratives from complex network architectures for MyIT implementations and user-centric communication.
- Identify trends, risks, and improvement opportunities across services, infrastructure, and networks.
- Ensure data quality, traceability, and consistency across dashboards, reports, and analytical outputs.
You're excited to build on your existing expertise, including:
- Bring several years of senior data analytics experience within an IT environment.
- Apply strong SQL skills for data extraction, manipulation, and analysis.
- Use dashboarding and visualisation tools such as Power BI, Tableau, or similar.
- Build on solid CMDB knowhow, including configuration items, relationships, dependencies, and data quality challenges.
- Apply strong ITIL knowledge within an IT service management context.
- Understand LAN/WAN, network services, dependencies, architectures, and their connection to enterprise IT services.
- Communicate complex technical topics clearly to non-technical senior stakeholders.
Join us and be yourself!
This role is based in Pune, where you'll get the chance to work with teams impacting entire cities, countries - and the shape of things to come.