Role: Customer Success Associate
Industry Type: Financial Services
Department: Customer Success, Service & Operations
Employment Type: Full Time, Temporary/Contractual
Role Category: Customer Success
UG: Any Graduate
Apprenticeship Opportunities at American Express At American Express, we are committed to investing in individuals who demonstrate a passion for learning, a commitment to excellence, and a desire to contribute meaningfully to a world-class organization. Our apprenticeship program provides participants with the opportunity to gain hands-on industry experience, while also benefiting from structured learning and mentorship from seasoned professionals. Through this program, apprentices will develop the professional and leadership skills necessary to build a successful and enduring career within the financial services industry. How will you make an impact in this role? Deliver exceptional customer service in a fast-paced inbound call environment with a strong Customer First mindset Understand Card Member needs and provide personalized solutions while promoting card benefits Add value through relevant product recommendations to enhance engagement and loyalty Handle account and service queries (statements, payments, rewards, card replacement, etc.) Achieve performance metrics related to quality, productivity, compliance, and sales Minimum
Qualifications
Bachelors degree (within 5 years of completion) No prior Government Apprenticeship experience Strong communication, interpersonal, and problem-solving skills Customer-focused, resilient, and adaptable in a high-volume environment High integrity with ability to handle sensitive customer information Key Highlights: 1) Exposure to dynamic business environments and real-world projects. 2) Comprehensive learning modules and professional development sessions. 3) Mentorship and guidance from industry experts. 4) A supportive, inclusive, and values-driven workplace culture. Kindly share your resume at [email protected] with the subject line Fresher Graduate.