About the Role:
As a Pilgrimage Travel Consultant for EasyDarshan by EaseMyTrip, you will play a vital role in helping customers plan spiritually enriching journeys to India's most revered pilgrimage sites. This role demands a deep understanding of Indian religious culture, excellent interpersonal skills, and a passion for creating seamless travel experiences. You will be responsible for promoting and customizing pilgrimage packages, addressing customer needs, and ensuring a memorable and hassle-free travel experience for individuals and groups alike.
Key Responsibilities
- Customer Engagement: Actively interact with potential customers through phone, email, or face-to-face to understand their pilgrimage plans, preferences, and spiritual goals.
- Package Presentation: Clearly explain EasyDarshans curated pilgrimage packages, showcasing key highlights, spiritual significance, and travel benefits.
- Travel Consultation: Provide comprehensive details about destinations, itineraries, accommodations, transport options, temple darshan arrangements, and rituals involved.
- Customization & Personalization: Tailor travel packages to suit individual or group needs, including elderly-friendly options, multilingual guides, or special pooja arrangements.
- Query & Issue Resolution: Address all customer inquiries, resolve concerns efficiently, and ensure a smooth pre-and post-booking experience.
- Sales Achievement: Meet and exceed monthly sales targets by converting leads into bookings and delivering outstanding consultation service.
- Relationship Building: Foster long-term relationships with customers to encourage repeat bookings and referrals, especially among family and religious groups.
- Market & Product Awareness: Stay informed about trending pilgrimage destinations, religious events, and new EasyDarshan offerings.
- Operational Coordination: Work with internal operations teams to ensure seamless travel arrangements, including transport, accommodation, and local coordination.
- Marketing & Feedback Loop: Participate in travel fairs, religious exhibitions, and local promotions. Share customer feedback to improve packages and marketing strategy.
Preferred Candidate Profile
- Cultural Knowledge: Strong understanding of Indian religious traditions, rituals, and popular pilgrimage circuits (e.g., Char Dham, Jyotirlingas, Shaktipeeths, Tirupati, Vaishno Devi).
- Communication Skills: Fluent in Hindi and English. Knowledge of regional languages such as Telugu, Kannada, Marathi, Tamil is highly preferred.
- Customer-Centric Attitude: Passionate about delivering exceptional service, with empathy toward the spiritual and physical needs of pilgrims.
- Sales Acumen: Ability to identify customer needs and confidently present travel solutions that match their expectations.
- Interpersonal Skills: Friendly, approachable, and persuasive in guiding customers through their pilgrimage planning journey.
- Tech Familiarity: Comfortable using CRM tools, travel booking systems, and basic MS Office applications.
- Flexibility & Responsibility: Willing to work on rotational shifts or weekends when needed and able to manage multiple inquiries and bookings efficiently.
- Travel Enthusiasm: Prior experience or personal interest in visiting pilgrimage destinations is an added advantage.
- Experience: 1 to 6 years in a sales or customer service role in the travel or hospitality sector, preferably related to religious tourism.
- Educational Qualification: Graduate in any discipline, preferably in Travel, Hospitality, Tourism, or Religious Studies.