Job Summary:
The role requires working in rotational shifts to ensure 24/7 CCTV coverage, identifying security incidents, monitoring store operations, escalating concerns, and maintaining accurate records of observations and incidents. The ideal candidate should possess strong observation skills, the ability to work independently, and a proactive approach to identifying and responding to potential security, safety, and operational issues.
Role & responsibilities:
- Should have a good visual monitoring skill.
- To ensure all logs, reports and records are produced accurately and promptly.
- Standard keyboard skills and ability to communicate through it using packages such as word, outlook, excel, MS teams. Ability to input accurately and update and retrieve data.
- To operate the CCTV system in accordance with the systems standard operating procedures, and any other instructions issued from time to time.
- Immediate reporting of issues prescribed under the CCTV- SOP.
- Active monitoring of all the related workflows of CCTV- SOP.
- Viewing and monitoring customer dealing of multiple stores and inform the same to concern person related to any issues.
Required Skills & Qualifications:
- Strong attention to detail and observational skills.
- Ability to remain focused during extended monitoring periods.
- Excellent written and verbal communication skills.
- Basic computer proficiency and familiarity with CCTV monitoring software.
- Ability to work rotational shifts, including weekends, public holidays, and night shifts.
- Strong problem-solving and decision-making abilities.
- Ability to handle confidential information with discretion.