Job Title: Senior Tableau Developer
Experience: 6+ Years
Location: Pan India
Shift: Night Shift
Job Summary:
We are looking for a highly skilled Senior Tableau Developer with 6+ years of experience in data visualization, dashboard development, and reporting support. The ideal candidate will have strong expertise in Tableau along with deep knowledge of Snowflake or other SQL-based databases. The candidate will be working on the project and must be willing to work in US/night shifts to collaborate effectively with global stakeholders and business teams. Organization (AO), taking end-to-end ownership of the enterprise Tableau environment. This role goes beyond development it drives architectural decisions, mentors junior developers, engages directly with business stakeholders across PHP, PDS/PMG, Quality, and System Services, and leads the evolution of the reporting platform from stabilization through modernization. The Senior BI Engineer is expected to operate with a high degree of autonomy, accountability, and a continuous improvement mindset within a managed services delivery model.
Key Responsibilities:
- - Design, develop, and maintain interactive dashboards and reports using Tableau
- - Connect and integrate data from multiple sources including Snowflake, SQL Server, Oracle, and other databases
- - Develop optimized and user-friendly visualizations, KPIs, and metrics
- - Provide end-to-end support including troubleshooting, performance tuning, and incident resolution
- - Collaborate with global business users during US/night shift hours
- - Gather and analyze business requirements and translate them into effective dashboards
- - Write and optimize complex SQL queries for data extraction
- - Implement data validation and quality checks in dashboards
- - Optimize dashboard performance (extracts, filters, calculations)
- - Monitor data refreshes and ensure SLA adherence
- - Document dashboards, data sources, and processes
- - Mentor junior team members and provide technical guidance
- Lead the design, development, and governance of enterprise Tableau dashboards and workbooks, including lifecycle management of ~200 dashboards and ~236 Tableau workbooks
- Define and enforce Tableau development standards, naming conventions, performance optimization practices, and reusable template frameworks
- Architect scalable data source connections, published data sources, and extract strategies to ensure reliability and performance in the AWS-hosted environment
- Conduct peer code and design reviews, ensuring quality and consistency across the development team
- Evaluate and drive adoption of new Tableau features (e.g., Tableau Pulse, dynamic parameters, Einstein analytics integration) aligned to roadmap
- Own L2/L3 support escalations for complex Tableau incidents including performance degradation, data discrepancies, and environment issues
- Lead larger enhancement delivery end-to-end from requirements through deployment, managing scope, timeline, and stakeholder expectations
- Drive reduction of high-volume manual work (dataset refreshes, extract modifications, report distribution) through automation and self-service enablement
- Maintain and improve the ServiceNow backlog, ensuring accurate classification, prioritization, and throughput reporting
- Proactively communicate backlog status, delivery timelines, and capacity constraints to stakeholders and leadership
- Support CSAT measurement and improvement by owning stakeholder satisfaction within the Tableau delivery domain
- Mentor and coach junior/mid-level BI Engineers, conducting knowledge transfer sessions and supporting skills growth
- Maintain comprehensive documentation including runbooks, design standards, onboarding guides, and operational playbooks
- Lead workload rationalization efforts identifying dashboards and workbooks that are candidates for consolidation, retirement, or self-service migration
Required Qualifications
- Minimum Degree Required: Bachelors Degree in Engineering, Statistics, Mathematics, Computer Science, Data Science, Economics, or a related quantitative field
- 6-9 years of enterprise Tableau development experience, including complex calculated fields, LOD expressions, table calculations, and set actions
- Advanced SQL proficiency (IBM DB2 and/or SQL Server strongly preferred) for data modeling, performance tuning, and custom queries
- Experience managing Tableau Server or Tableau Cloud administration ? including permissions, extract schedules, subscriptions, and site management
- Strong understanding of data modeling principles, star/snowflake schemas, and enterprise data warehouse concepts
- Proven ability to lead stakeholder engagements, gather requirements, and deliver analytics solutions in regulated environments
- Experience operating within ITSM frameworks (ServiceNow or equivalent) for intake, prioritization, and delivery tracking
- Excellent communication and presentation skills, with the ability to translate technical concepts for non-technical audiences
Preferred Qualifications
- Healthcare analytics experience supporting health plan (PHP), delivery system (PDS/PMG), clinical quality, or population health domains
- Hands-on experience in AWS-hosted analytics environments, including Redshift, S3-based data lakes, or AWS Glue integration with Tableau
- Tableau Certified Data Analyst or Tableau Certified Architect / Server Administrator certification
- Familiarity with BusinessObjects (BoBJ), SAS, or IBM DataStage as part of a broader enterprise analytics ecosystem
- Experience leading or participating in analytics platform modernization (e.g., migration from on-prem to cloud BI platforms)
- Exposure to self-service analytics frameworks, data literacy programs, or end-user enablement initiatives at enterprise scale
- Knowledge of HIPAA, HITRUST, or other healthcare regulatory compliance requirements related to data access and reporting