Job Summary
A career in our Managed Services team will give you an opportunity to collaborate with many teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology. Our Application Evolution Services team will provide you with the opportunity to help organizations harness the power of their enterprise applications by optimizing the technology while driving transformation and innovation to increase business performance. We assist our clients in capitalizing on technology improvements, implementing new capabilities, and achieving operational efficiencies by managing and maintaining their application ecosystems. We help our clients maximize the value of their SAP investment by managing the support and continuous transformation of their solutions in the areas of sales, finance, supply chain, engineering, manufacturing and human capital.
Minimum Year(s) of Experience (BQ) *: US
Minimum of 10-16 years of experience
Preferred Skills/Certification(s) Preferred:
- SAP Certified Application Associate ? SAP Convergent Charging
Preferred Knowledge:
As a Manager, you?ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:
- Proactively assist in the management of a portfolio of clients, while reporting to Senior Managers and above.
- Be involved in the financial metrics.
- Be actively involved in business development activities to help identify and research opportunities on new/existing clients.
- Contribute to the development of your own and team?s technical acumen.
- Use data and insights to inform conclusions and support decision-making.
- Adherence to SLAs, experience in incident management, change management and problem management.
- Develop new skills and strategies to solve complex technical challenges.
- Assist in the management and delivering of large projects.
- Train, coach, and supervise staff to recognize their strengths and encourage them to take ownership of their personal development.
- Act to resolve issues which prevent the team working effectively.
- Keep up to date with local and national business and economic issues.
- Continue to develop internal relationships and the PwC brand.
- Build a strong team environment that includes client interactions, workstream management, and cross-team collaboration.
- Actively engage in cross competency work and contribute to COE activities.
- Demonstrating project management skills including the ability to manage multiple projects simultaneously while being detail oriented.
Technical Skills
SAP Convergent Charging (CC) Expertise
- Provide expert-level functional consultation on SAP Convergent Charging (CC) for real-time and batch rating and charging of usage-based and subscription products.
- Design and configure charging plans, charged items, pricing logic, mapping tables and rating structures.
- Configure and maintain the Core Tool, charge plans, tables, and price parameters used in the rating engine.
- Design rating and charging logic for one-time, recurring, and usage-based charges including tiered and volume-based pricing.
- Integrate Convergent Charging with Convergent Mediation (CM), Convergent Invoicing (CI/FI-CA) and Subscription Order Management (SOM) for end-to-end usage-to-cash.
- Configure and manage master data replication between CRM/SOM and Convergent Charging.
- Perform performance tuning of the rating/charging engine for high transaction volumes.
- Troubleshoot charging discrepancies, rating errors and integration failures across the BRIM landscape.
- Prepare functional specifications and support end-to-end testing, cutover and hypercare.
Delivery Lead Experience:
- Constantly looking to identify impediments early, actively working to resolve those impediments, and escalate when needed.
- Management and tracking of cross team/squad dependencies.
- Hands-on experience working on reporting and preparing presentations as part of WSR & MSR.
- Management and tracking of all high-integrity commitments.
- Provides proactive visibility and effectively communicates delivery targets, commitments and progress.
- Works to minimize meetings and ceremonies, but when they are needed, they are well-run and efficient.
- Encourages a culture of team-driven decision making and commitment. Encourages team trust and facilitates team building events.
- Where appropriate, coaches the teams to improve collaboration and outcomes (coaching is the primary responsibility of teams? managers).
Qualification:
- Experience in telecom / subscription / usage-based billing models.
- Strong understanding of the end-to-end SAP BRIM solution.
- ITIL 4 Certification.
Soft Skills:
- Self-driven with a can-do attitude, with excellent communication and client-facing skills.
- Problem-solving mindset and ability to work in a collaborative environment.
- Strong relationship builder within the organization and with external partners.