Develop deterministic automations (e.g., ServiceNow flows, integrations, scripts) that remove manual effort ? often the fastest, lowest-risk path to takeout. Write clean, tested Python and use agentic SDLC tooling (e.g., Claude Code, Cursor) to move quickly. Integrate solutions with client systems ? APIs, ITSM, data sources ? and deploy through team CI/CD. Operate & observe Monitor the health of deployed agents and automations; run evaluations and help triage issues. Build and maintain dashboards, telemetry, and runbooks. Help tune alerting and reduce noise; automate routine remediation. Across the role Document what you build so it can be operated and handed off cleanly. Surface improvement and automation opportunities you notice ? feeding the team?s innovation cadence. Work within client data-handling, security, and gated-autonomy rules at all times. Collaborate closely with client engineers and your PwC pod. Your toolkit Exposure to several of the following, with developing depth in at least one: Languages: Python (primary), plus SQL and Bash. Agentic: LLM application patterns (agents, RAG, prompting), MCP, an agent framework. Automation: ServiceNow (Flow Designer, IntegrationHub) or a comparable iPaaS. Cloud & delivery: one of AWS / Azure / GCP, Git, CI/CD, containers. Observability: a monitoring or tracing tool such as Datadog, Grafana/Prometheus, Splunk, Langfuse, or LangSmith. What you?ll bring ~3+ years in software, automation, SRE, or related engineering (strong recent graduates with demonstrable project work considered). Solid Python and core engineering fundamentals ? version control, testing, APIs. Exposure to building or operating LLM/agentic applications, and genuine enthusiasm to go deep. Ability to work embedded with a client team, with a bias to ship and comfort with ambiguity. Bachelor?s in CS/engineering or equivalent practical experience. Nice to have ServiceNow certification, a cloud certification, or relevant agentic/ML coursework.
Experience: in a client-facing, consulting, or managed services setting.
Public technical work ? open source, writing, or projects. What success looks like (first 6?12 months) You?ve shipped production code or automations the client relies on. You?ve chosen ? and started going deep in ? a discipline: Build & Deploy, Operations, or Observability & SRE. Client engineers seek you out as a dependable pair of hands. You?ll thrive here if you like building things that go live, you?d rather own an outcome than a queue, and you want to be at the frontier of agents in production. Working at PwC You will work within PwC?s quality, risk, and independence standards, alongside a team that invests in your growth and a practice that is building the future of intelligent operations. PwC is an equal opportunity employer.