We are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at goSTOPS , India's fastest-growing backpacker hostel brand
As a key member of the team, you will be responsible for ensuring an exceptional guest experience at our properties in
North India , fostering a welcoming and vibrant atmosphere for all visitors Roles and Responsibilities
Guest Services: Greet and welcome guests with a pleasant demeanor, providing excellent customer service throughout their stay
Front Desk Operations: Manage check-ins and check-outs efficiently, ensuring accurate completion of all necessary documentation
Communication: Handle phone calls, messages, and inquiries, redirecting them to relevant departments when necessary
Administrative Support: Maintain and organize files, records, and documents, updating them as needed
Create and manage spreadsheets for reporting and operational needs
Property Management Support:
- Conduct inventory checks and maintain records
- Assist in the procurement of monthly supplies
- Step in as the property in-charge during the absence of the property manager
Food and Beverage Assistance: Support the service of food and beverages to ensure guest satisfaction
Bookkeeping Assistance: Issue invoices, checks, and assist in basic bookkeeping tasks
Cross-Location Travel: Be willing to travel to other properties in South and West India when required
Qualifications / Knowledge / Experience
A minimum of 6 months of industrial training or relevant experience in hospitality
A pleasant personality and excellent verbal and written communication skills
Graduate from a Hotel Management program is preferred
Should be comfortable traveling all over India
What We Offer
Compensation: A competitive salary, plus Performance Incentives, Provident Fund, and ESIC
Performance Incentives: Performance-linked incentives of up to 35% of the gross salary
Additional Perks: Complimentary accommodation and meals provided by the company
The opportunity to work at multiple PAN India locations with a focus on South and West regions
If you are passionate about hospitality, have a positive attitude, and love meeting new people, we encourage you to apply for this exciting opportunity
Be part of our team and help us continue to provide
unique and unforgettable experiences for our guests!