Role Summary:
We are looking for a highly organized, proactive, and detail-oriented Operations Executive to join our team. The ideal candidate will be responsible for managing daily email communications, generating precise summaries, and maintaining critical operational data. Need someone with strong background in operations, possess excellent Excel/Spreadsheet skills, and pride on taking end-to-end ownership of the tasks while strictly following SOPs.
Key Responsibilities:
- Data & Tracker Management: Maintain, update, and reconcile large volumes of operational data accurately across Microsoft Excel and Google Spreadsheets on a daily basis.
- Email Operations & Reporting: Draft and manage professional email communications with internal stakeholders, managers, and cross-functional teams.
- Summary & MIS Generation: Compile daily, weekly, and monthly operational summaries and dashboards, ensuring data accuracy and timely delivery to leadership.
- Process Adherence: Strictly follow established Standard Operating Procedures (SOPs) for the process, case closures, and ticket management without deviation.
- End-to-End Ownership: Take full accountability for assigned tasks, proactively following up on pending approvals, unmapped data, or missing information until the task is successfully closed.
- Continuous Improvement: Identify bottlenecks in daily reporting or email routines and suggest minor process tweaks to improve team efficiency.
Required Skills & Qualifications:
- Experience: 2 to 4 years of proven experience in Operations, MIS, or a backend administrative role.
- Technical Skills: Advanced proficiency in MS Excel and Google Workspace (specifically Google Sheets). Must be highly comfortable with functions like VLOOKUP, Pivot Tables, conditional formatting, and data validation.
- Communication: Excellent written communication skills, with the ability to draft clear, concise, and professional emails.
- Traits: High level of accountability, strong attention to detail, and the ability to work independently with minimal supervision.