Network Security Engineer

Job description
Hiring Network Security Engineers - Immediate joining - Chennai Location !!

Role : Engineer

Project : Netskope TAC

Exp : 3 - 8 years

Location : Chennai

Please share resume to [email protected]

Primary Skills:

Excellent Communication Skills.
Candidate should have very strong fundamental core” networking skills, with thorough knowledge of TCP/IP Protocol suite, OSI layered architecture and should be able to relate that knowledge in troubleshooting related issues
Excellent knowledge and prior experience supporting network security technologies such as Proxies, NG Firewalls, SSL/IPSec, VPNs, SSO
Familiarity with DLP and Encryption gateways.
Proven knowledge and practical application of Security, Firewalls, access and perimeter control, vulnerability management and intrusion detection.
Ability to understand and troubleshoot various network problems using utilities like lookup, traceroute, ping, net stat and packet sniffers like wire shark, TCP dump and HAR Captures (HTTP Archive) etc
International Support experience preferable.
CCNA certification is preferable

Experience:

Minimum 3+ years of experience in TAC Environment like Firewall and SASE domains.

Roles and Responsibility

Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with a High focus on customer satisfaction. Able to determine problems quickly and deliver a Remarkable Customer Experience.
Check the case queue and clear the cases in it before the end of the shift
Help customers with Netskope products and services.
Update ZD with case updates and set SLA accordingly
Manage caseloads & backlog in a timely manner, drive them for a closure
Take ownership for problem resolution, problem reproduction and escalation.
Escalate cases to the L2 team whenever required with proper documentation.

DESIRED PROFILE:

TAC Engineer
Network Security Engineer
Experience working with Networking concepts such as IPSEC VPN/SSL-VPN/NAT/GRE/Firewalls

Role: Network Security Engineer
Industry Type: IT Services & Consulting
Department: IT & Information Security
Employment Type: Full Time, Permanent
Role Category: IT Security
Education
UG: Any Graduate
Key Skills
Skills highlighted with ‘‘ are preferred keyskills
IPSECDNSSSLDHCPFirewall
TCPNetworkingVPNIPRoutingGRESwitching