Job Title : Assistant / Deputy Manager- Quality - Physiotherapy (Max Healthcare) Location : Max Hospital Vaishali JOB PURPOSE : Responsible for the Clinical and Service Quality Assurance functions of Max@Home Physiotherapy service line. Ensuring planning, coordination, control, and continuous improvement of processes and methods that are established to control the quality.
KEY RESPONSIBILITIES: OJT for all the therapists/PT attending to patients at home Service Quality training classroom sessions for all PTs Creating SOPs for Physio quality Maintain and own escalation matrix for Physio along with RCA-CAPA, closure of any escalation Supporting the business for any new initiatives for Physio Maintain active patient renewals and work towards retention Conduct quality checks and balances Owns the quality vertical in line with NABH/JCI guidelines Travelling across of Max@Home locations to ensure adherence to compliances .
KEY PERFORMANCE INDICATORS Zero Adverse Events(Falls/Burns,etc) Product training Customer feedback and Handling Escalations Support in framing SOPs for quality Management Governance on Physiotherapy value proposition Overall Max@Home clinical & Service Quality Managing and supporting audits for Max@Home Qualifications : BPT/MPT/B.Sc/M.Sc along with Hospital Administration course preferable Experience : 5+ years experience in a Quality Control / Assurance area Interested candidates may send their profiles [email protected] Deen : 9718519555 Regards