Resolve user queries and issues professionally and promptly. Recommend solutions to enhance user experience and productivity. Provide technical support via phone, email, or chat. Troubleshoot and diagnose technical problems using various tools and techniques. Collaborate with internal teams to resolve complex technical issues. Document and maintain knowledge base articles for future reference.
Job Requirements: Strong understanding of technical support principles and practices.
Excellent communication and interpersonal skills. Ability to work in a team environment and collaborate with colleagues. Strong problem-solving and analytical skills. Familiarity with technical support software and tools. Ability to adapt to changing priorities and deadlines in a fast-paced environment.
About Company: Isha Foundation is a leading organization committed to providing high-quality education and training programs.
We are dedicated to empowering individuals with the skills and knowledge needed to succeed in today''''s world. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before