Immediate Requirement - Technical Team Leader

Job description
Job Responsibilities:

Responsible to handle a 15-to-20-member team, Voice and or Non-Voice (International) transactions to the best of customers satisfaction. Drive the team to meet goals on all KRA/KPI and SLAs. Adhering to standard operating procedures required by the process and organization. Awareness of relevant service levels and meets goals set by the project.

Qualification: Any degree

Technical skills:

Should be a team player
Ability to handle a team with individual ownership
Should be patient enough to handle any kind of queries.
Good understanding of computers.
Should have Basic knowledge on computer hardware peripherals, Operation Systems,
Excellent Communication Skill.
Enthusiasm and strong self-motivation & self-reliance.
Time management skills, with a high degree of flexibility at workplace.

DESIRED PROFILE:

Should be a team player
Ability to handle a team with individual ownership
Self-driven to motivate the team members
Handling Inbound US Calls.
Involves resolving technical client queries.
Should be patient enough to handle any kind of queries.
Good understanding of computers.
Should have good knowledge on computer hardware peripherals, Operation Systems,
Chrome Brower, IE and Firefox.
Flair for customer service and technical troubleshooting
Excellent Communication Skill.
Should be well versed with MSO applications
Experience working with google workspace is an added advantage
Enthusiasm and strong self-motivation & self-reliance.
Building a rapport with customers.
Time management skills, with a high degree of flexibility at workplace.
Willingness to work in night shifts (Rotational Night Shifts)
Movate is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Please note that we are a purely merit-based employer and have not authorized any agency or individual to collect money or request a security deposit to receive a job offer at CSS Corp
We don't send job offers from email services like Gmail, Rediff mail, Yahoo mail, Hotmail, etc.
We never request for fees for any purpose during or after the hiring process Role.

Perks and Benefits

Perks and Benefits Shift time - US shift (5.30 PM to 9.30 AM within any 9 hours of working inclusive with 1 hour break)

cab facility - 2 Ways will be provided within 30km radius from Ambattur.(its completely work from office)

work Location -ground Floor, 6th, 9th and 10th Floor Ambit IT Park No 32A & 32B, Ambit Park Rd, Ambattur Industrial Estate, Chennai, Tamil Nadu 60005

language: Excellent in English is mandatory

Benefits

Health insurance

Leave encashment

Life insurance

Paid time off

Provident Fund

Schedule: night shift (rotational)

Interested candidates can drop your resume to this number or email your resume or can attend your session through Walk-In on every Monday and Wednesday

Raja HR (strictly call at 10: 00 AM to 7: 00 PM) (Monday to Friday)

8248301319

[email protected]

Role: Technical Support - Voice / Blended
Industry Type: BPO / Call Centre
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Education
UG: Any Graduate
Key Skills
Skills highlighted with ‘‘ are preferred keyskills
SLA
Escalation ManagementTeam ManagementRoot Cause AnalysisProductivity EnhancementEwsDSATKRIShrinkage ControlRetentionAttritionAHTForecastingTL metriesKPI AnalysisCapacity PlanningTeam LeadingCSATPeople ManagementSLA ManagementshrinkageTrend Analysis