Immediate hiring For Technical support - International voice

Job description

Dear Candidate,

Greetings from Movate formerly CSS CORP pvt ltd.

We are hiring for Customer support/ Technical Support Voice process.

You profile is shortlisted from Naukri for Technical support / Customer support role with Movate

Candidates can join the below zoom link for virtual interview .

We are looking for Min 6 months to 5 years experience with excellent communication skills.

Interested candidates can share your resume to the below email id or call between 10am to 6pm

Jayalakshmi Parthasarathy HR (9840849142)

Interested candidates can come for Direct Walk-in every @Monday and @Wednesday

Designation - Technical support Engineer.

Work location - Ambit IT park Ambattur , Chennai.

Any graduate can apply

Roles and Responsibilities

Looking for candidates with excellent communication skill for technical support or Customer support role.
Candidate should be flexible to work in US Shift (Rotational night shifts).
Candidate should be excellent in English communication.
Preferable candidates from Tamilnadu or Currently in Tamilnadu for work from Office .
Any experience who are willing to work with technical process can also apply.
Candidates with International Technical Voice experience is preferred.

Essential Functions:

Handle incoming calling process/complete tasks identified in cases received through CRM portal and assigned queues
Triage incoming cases received by CRM. Prioritize & Assign by priority category, offer case acknowledgment & expectations to customer
Provide application support by creating cases, conducting & documenting initial discovery, and escalating when necessary
Adhere to established SLAs, and productivity/performance goals
Provide world class Customer Support by delivering service.

Role: Technical Support - Voice / Blended
Industry Type: BPO / Call Centre
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Education
UG: B.Ed in Any Specialization, B.Des. in Any Specialization, Any Graduate, B.Com in Any Specialization, B.B.A/ B.M.S in Any Specialization, B.Tech/B.E. in Any Specialization, B.Arch in Any Specialization, BCA in Any Specialization, B.Sc in Any Specialization, B.El.Ed in Any Specialization, B.A in Any Specialization
Key Skills
Skills highlighted with ‘‘ are preferred keyskills
International Voice
Handling Callsnight shiftus callingRoutingTroubleshootingCCNAVoice SupportSwitchingtechnical voiceUS ProcessCustomer SupportTechnical SupportTechnical Voice ProcessInternational ProcessCustomer HandlingInternational Voice Process