French Language Associate

Job description
We are hiring for French Voice Process Associate

Designation : Engineer
Shift : Flexible to work in Rotational Night shift
Job location : Chennai(Ambit IT Park)
Work Model : Work from office

Looking for immediate joiners only

Primary Skills:
• Excellent English and French Communication - for voice, email, chat support
• Should be able to communicate effectively
• Should possess good telephone and email etiquette
• Must be a graduate
• Should be willing to work in US time zones
• Must have good customer handling skills with the ability to learn networking concepts

Job Responsibility :
The Customer support representative will be responsible for identifying the issue with the customers and routing them to the available engineer, when necessary. They will create, manage tickets for the issues that the customer contacts. They will act as the first point of contact before the customer reached the TAC. Their job will also involve creation of licenses and support accounts to the clients worldwide. The team will also ensure customer satisfaction / experience is and stays a priority. Manage high visibility exceptions and can work with cross - functional teams to provide best solutions
• Providing license to customers for software updates
• Manage high visibility exceptions and can work with cross-functional teams to provide best solutions
• Customer Service Representatives will work on a World Wide schedule covering 24x5x365 with a rotating schedule
• Handle L0 cases for confirmation of hardware failure and proceed with RMA Provide L0 level technical assistance on cases to rule out hardware errors.

Company Profile –
Movate (formerly CSS Corp), is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over 11,700 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages. Movate has emerged as one of the most awarded and analyst-accredited companies in its revenue range.
Role: Non Tech Support - Voice / Blended
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Education
UG: Any Graduate
PG: Any Postgraduate
Doctorate: Any Doctorate
Key Skills
Skills highlighted with ‘‘ are preferred keyskills
French
French CallingFrench LanguageFrench voice