Role: Procurement & Supply Chain - Other
Industry Type: Courier / Logistics (Logistics Tech)
Department: Procurement & Supply Chain
Employment Type: Full Time, Permanent
Role Category: Procurement & Supply Chain - Other
UG: Any Graduate
Delhivery is Indias leading fulfillment platform for digital commerce. With its nationwide network extending beyond 18,000 pin codes and 2,500 cities, the company provides a full suite of logistics services such as express parcel transportation, LTL and FTL freight, reverse logistics, cross-border, B2B & B2C warehousing and technology services. Delhivery has successfully fulfilled over 550 million transactions since inception and today works with over 10,000 direct customers, which includes large & small e-commerce participants, SMEs, and over 350 leading enterprises & brands. Vision- Since its inception in 2011, Delhivery has become IndiaÆs leading supply chain services company Our vision is to become the operating system for commerce in India, through a combination of world-class infrastructure, high quality logistics operations, cutting-edge engineering, and technology capabilities. As part of the Vendor Desk team, the role involves direct coordination and communication with vendors. The key responsibilities include: Collaborating with internal teams to ensure systematic follow-ups with vendors and timely resolution of escalated issues. Recording and addressing vendor queries by coordinating with relevant internal departments. Managing and resolving internal escalations efficiently. Conducting follow-ups through calls (via the Ozonetel platform), emails, and tickets raised on Freshdesk. Handling onboarding and reactivation processes for new and existing vendors. Managing payment-related disputes by accurately documenting details from incoming calls/emails and coordinating with concerned departments for resolution within defined timelines. Training and guiding subordinates and new team members. Handling client tickets and queries, ensuring resolution within defined SLAs. Communicating with vendors regarding monthly performance reviews, especially in cases of service defaults (TAT, BID, Damages, POD, etc.). Initiating and implementing measures to strengthen vendor relationships and conducting relevant analysis for process improvement.