We are seeking a highly driven Regional Manager Center Operations (Next Hundred Cities) to lead operations across a portfolio of centers and deliver exceptional member experience, operational excellence, and team effectiveness. This role is accountable for translating strategic priorities into consistent execution while building high-performing teams and delivering measurable improvements in operational performance. The role requires strong people leadership, structured problem-solving, analytical thinking, and the ability to lead distributed teams across multiple cities in a fast-growing network. 1. Lead Develop the Operations Organization Lead, coach, and develop a team of Cluster Managers to build high-performing teams, strengthen leadership capability, and foster a culture of accountability, ownership, and continuous improvement. KPIs Team engagement and retention Leadership bench strength and succession readiness Performance of Cluster Managers and center teams 2. Drive Operational Performance Own operational, productivity, and people performance across assigned centers by reviewing performance, identifying gaps, and driving consistent execution to improve workforce effectiveness and operational efficiency. KPIs Productivity and utilization metrics Operational performance scorecard People productivity and manpower efficiency 3. Elevate Member Experience Deliver a consistently superior member experience by improving service quality, driving NPS, ensuring timely complaint resolution, and maintaining high center experience standards. KPIs NPS Member complaint resolution TAT Member retention and experience metrics 4. Drive Operational Excellence Ensure adherence to SOPs, audit and compliance standards while identifying process improvement opportunities and implementing scalable solutions that enhance consistency, safety, and operational reliability. KPIs SOP and audit compliance Operational reliability metrics Reduction in operational defects and process deviations 5. Scale New Cities Centers Lead operational readiness for new city and center launches by ensuring timely hiring, onboarding, training, and stabilization while driving successful adoption of operating standards. KPIs Launch readiness milestones Time to stabilization New center operational performance 6. Drive Cross-Functional Execution Partner with Sales, HR, Training, Facilities, Product, and Support teams to resolve operational challenges, execute strategic initiatives, and deliver measurable improvements across the network. KPIs Delivery of strategic initiatives Cross-functional execution effectiveness Improvement in operational and member experience metrics Qualifications Skills 5 10 years of experience leading multi-site operations in retail, fitness, hospitality, healthcare, QSR, or other consumer-facing businesses. Demonstrated success in leading frontline managers and geographically distributed teams. Strong operational and people leadership with the ability to drive performance through coaching and accountability. Analytical and structured problem-solving skills with the ability to make data-driven decisions. Proven ability to execute at scale, manage multiple priorities, and deliver results in a fast-paced environment. Excellent stakeholder management and communication skills. Willingness to travel extensively across assigned cities. Proficiency in Excel/Google Sheets. Working knowledge of SQL and business reporting tools is a plus. Disclaimer : This job posting has been aggregated from external source.
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