The Fitness Manager is responsible for ensuring exceptional training performance and experience delivery across General Trainers and Personal Trainers. This role focuses on driving Personal Training (PT) revenue, maintaining high training standards, ensuring SOP adherence, and creating a safe, inclusive, and high-performing gym environment. The Training Manager will also lead trainer development through continuous education and upskilling.
ROLES AND RESPONSIBILITIES:
- To maintain constant communication with the Format and Operations Team on all aspects of Training experience and Personal Training revenue.
- To ensure at least achieve the agreed upon metrics for Training PR, PT PR, PT session completion %, PT renewal %, PT SOP completion %, Trial to pack cvr %, Lead generation, Goal achievement and PT revenue generation on a monthly basis.
- To ensure adherence of Personal Trainers and general trainers to all training and workflow SOPs along with leave and shift management if required.
- To ensure that there is sufficient training guidance present on the gym floor for members to deliver a safe and effective training experience.
- To ensure smooth launch of new product and experience features at the gym with proactive feedback and insight collection from members and trainers.
- To proactively take ownership of the proper working of all gym facilities and take necessary steps to ensure the maintenance of the facility
- To ensure that the sufficient personal training targets are achieved on a monthly basis.
- To deliver great personal training experience to clients by maintaining benchmark PR, Pack completion % and success achievement.