Job Description AWS Cloud Support Engineer
Location: Greater Noida
Role Overview
We are seeking a skilled AWS Cloud Support Engineer to manage, monitor, troubleshoot, and optimize enterprise AWS cloud environments. The ideal candidate should have hands-on experience in AWS infrastructure operations, incident management, security, automation, backup, disaster recovery, and cloud cost optimization. The engineer will be responsible for ensuring high availability, performance, and security of cloud-hosted business-critical workloads while adhering to ITIL and operational best practices
Key Responsibilities
AWS Infrastructure Management
- Administer and support AWS services including EC2, VPC, IAM, S3, RDS, EFS, CloudWatch, Route53, Lambda, CloudTrail, Systems Manager, FSx, and Backup.
- Provision, configure, and maintain cloud resources following organizational standards and security policies.
- Manage AWS networking components including Load Balancers, Security Groups, NACLs, VPNs, and Transit Gateway.
Monitoring & Incident Management
- Monitor cloud infrastructure using CloudWatch and third-party monitoring tools.
- Investigate and resolve L1/L2/L3 cloud incidents and service requests.
- Participate in major incident management and root cause analysis activities.
- Ensure adherence to SLA and KPI commitments.
Security & Compliance
- Implement and maintain AWS security best practices.
- Manage IAM roles, policies, access controls, and encryption mechanisms.
- Support compliance requirements such as ISO 27001, SOC2, PCI-DSS, and organizational security policies.
- Review security findings and coordinate remediation activities.
Backup & Disaster Recovery
- Manage AWS Backup solutions and recovery procedures.
- Perform periodic backup validation and disaster recovery testing.
- Support business continuity initiatives.
Automation & DevOps Support
- Develop scripts using Python, Bash, or PowerShell for automation of repetitive tasks.
- Support Infrastructure-as-Code using Terraform and/or CloudFormation.
- Assist DevOps teams in deployment and release activities.
Cost Optimization
- Monitor cloud utilization and identify optimization opportunities.
- Implement rightsizing, reserved instances, savings plans, lifecycle policies, and storage optimization.
- Generate monthly cloud utilization and cost reports.
Required Technical Skills
AWS Services
- EC2, VPC, IAM
- S3, EBS, EFS, FSx
- RDS (MySQL, PostgreSQL, SQL Server)
- Route53
- CloudWatch
- CloudTrail
- Systems Manager
- AWS Backup
- Lambda (basic understanding)
- KMS and Secrets Manager
Operating Systems
- Linux (RHEL, Amazon Linux, Ubuntu)
- Windows Server Administration
Automation & IaC
- Terraform
- CloudFormation
- Python / Bash / PowerShell
Monitoring Tools
- CloudWatch
- Datadog (preferred)
- AppDynamics/ New Relic (preferred)
ITSM Tools
- Manage Engine
- Jira
Shift Requirement: 24x7 rotational support / on-call support as per project requirements.
Please share your resume to [email protected] along with below details:
Exp:
Notice Period:
Current CTC:
ECTC:
Current Location:
Ok for Greater Noida:
Ok for 24*7 Shift:
Ok to WFO (hybrid):