Employment Type: Full-Time
Job Title: INTERNATIONAL VOICE PROCESS | US Healthcare | Night Shifts
Location: In-office
Employment Type: Full-Time
Shift: Night Shift
About the Role
We are seeking a highly organized and customer-focused Medical Appointment Scheduler / Patient Coordinator / Medical Records Coordinator to join our growing US healthcare support team.
The ideal candidate will have experience communicating with patients, medical providers, attorneys, and insurance companies while providing exceptional customer service over the phone.
This role requires excellent English communication skills, strong attention to detail, and the ability to multitask in a fast-paced healthcare environment.
Key Responsibilities
Medical Appointment Scheduling
- Schedule, reschedule, and confirm patient appointments.
- Coordinate appointments with medical providers, specialists, imaging centers, and therapy clinics.
- Verify provider availability and maintain accurate scheduling calendars.
- Follow up with patients regarding appointment reminders and missed appointments.
Patient Coordination
- Answer inbound and outbound patient calls professionally.
- Assist patients with appointment-related questions and general inquiries.
- Coordinate communication between patients, providers, attorneys, and referral sources.
- Maintain a high level of patient satisfaction through excellent customer service.
- Document all interactions accurately in the system.
Medical Records Coordination
- Request, receive, organize, and track medical records.
- Follow up with healthcare facilities for pending medical records.
- Ensure medical records are complete and properly documented.
- Upload, categorize, and maintain patient files in electronic systems.
- Coordinate medical record requests in compliance with HIPAA regulations.
Required Qualifications
- Minimum 1-2 years of experience in US healthcare.
- Experience in Medical Appointment Scheduling or patient coordination is a PLUS
- Experience handling medical records is a PLUS.
- Excellent spoken and written English.
- Strong telephone etiquette and interpersonal skills.
- Ability to work independently with minimal supervision.
- Strong organizational and multitasking abilities.
- Good typing speed and computer proficiency.
Skills
- Excellent Communication
- Customer Service
- Appointment Scheduling
- Medical Documentation
- Time Management
- Microsoft Office & Google Workspace
- Attention to Detail
- Problem Solving
Job Requirements:
To be considered for this position, applicants need to meet the following qualification criteria:
Job Benefits & Perks
Health Insurance.
5 days of work.
Employee Development Plans.
Paid sick days.
Office Perks.
Salary Hike.
Friendly & Healthy Environment.
Cooperative Teams.
Annual Leave.
Increasing employee engagement.
Boosting morale, positivity, and enthusiasm.
Education UG:
Any graduate or undergraduate.
We need candidates who are comfortable on the night shift.
Week off: Saturday & Sunday off.
****CANDIDATE SHOULD HAVE FLUENT AND EXCELLENT COMMUNICATION SKILLS IN ENGLISH.****
- Shift timings: 06:30 PM to 03:30 AM.
- Mode: Work from office
- Working Days: Five days a week (Monday to Friday)
- Role: Permanent Role
The candidate should be completely comfortable with the US voice process.
This is a B2B, USA-based healthcare process.
Regards,
HR Department
MED GLOBE HEALTHCARE SERVICES