Key Responsibilities:
- Handle inbound/outbound customer calls for technical support
? Troubleshoot issues related to software, hardware, or internet
? Provide step-by-step solutions to customers
? Ensure high customer satisfaction and resolution
? Document queries and resolutions in CRM
Requirements:
- Minimum 12th / Diploma / Any Degree
? 03 years experience in tech support / customer support
? Good English communication skills (mandatory)
? Basic technical knowledge (internet, systems, software)
? Flexible to work in night shifts