Role: Customer Service
Industry Type: Courier / Logistics
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations - Other
UG: Any Graduate
PG: Any Postgraduate
Manage and resolve customer complaints professionally and promptly. Develop and implement effective customer service strategies to improve satisfaction. Collaborate with internal teams to ensure seamless execution of customer requests. Analyze customer feedback and suggest improvements to processes and procedures. Train and guide junior team members on customer service best practices. Monitor and report on customer service metrics and performance.
Job Requirements
Minimum 2 years of experience in customer service or a related field. Strong knowledge of logistics and transportation operations. Excellent communication, interpersonal, and problem-solving skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and decision-making skills. Experience with customer relationship management software and systems.
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