Position Overview:
We are seeking a detail-oriented and proactive FM/Auditor to oversee the compliance and operational efficiency of campus upkeep, infrastructure, video scrutiny, and call monitoring processes across branches. The role requires regular audits, reporting discrepancies, and ensuring adherence to Standard Operating Procedures (SOPs) to maintain the highest operational standards.
Key Responsibilities
1. Campus Upkeep:-
- Analyze campus videos submitted by branches.
- Inspect areas such as reception, washrooms, and outdoor amenities for compliance with SOPs.
- Identify discrepancies, including cleanliness issues, improper branding, or missing equipment (e.g., aroma diffusers, fly-killing machines).
- Provide actionable reports with recommendations for improvements.
2. Branch Infrastructure Audit
- Conduct physical inspections of branch infrastructure.
- Audit classrooms, bathrooms, infirmaries, and activity rooms for functionality and cleanliness.
- Verify the presence and working condition of facilities like tissue dispensers, hand dryers, sanitary bins, safety equipment and functionality of A.C.,Fan, Lights, D.G. etc.
- Submit detailed reports supported by photographic evidence and assign scores based on audit parameters.
3. Video Scrutiny
- Review CCTV footage provided by the central team.
- Cross-verify tasks reported by Branch Managers in the Daily Report Card with actual footage.
- Evaluate areas like parent interactions, facility cleanliness, and classroom observations.
- Document and score discrepancies or deviations from timelines and procedures.
4. Call Scrutiny
- Audit daily call logs submitted by Branch Auditors for accuracy and compliance with SOPs.
- Randomly confirm feedback details with parents to ensure call authenticity.
- Highlight issues such as invalid numbers, incomplete data, or missing call records.
- Deduct marks and report discrepancies as necessary.
5. Reporting and Compliance
- Ensure timely completion of all audits as per assigned schedules.
- Maintain comprehensive documentation for all audits, including discrepancies and corrective actions.
- Adhere to established timelines for acknowledging and responding to central team feedback.
Key Performance Indicators (KPIs):
- Timely submission of audit reports.
- Accuracy and completeness of findings.
- Reduction in branch discrepancies over time.
- Effective collaboration with branch teams to implement corrective measures.
Qualifications
- Strong attention to detail and analytical skills.
- Familiarity with auditing practices and operational SOPs.
- Excellent communication and reporting skills.
- Ability to manage multiple audits and adhere to deadlines.
- Proficiency in using audit tools, video analysis software, and call monitoring systems.
Core responsibilities
- Facility operations: Assist in the day-to-day management of the school's buildings and grounds, including coordination of maintenance, repairs, and project execution.
- Maintenance and projects: Schedule and track preventive maintenance, oversee repairs, and assist in planning and executing facility upgrades or renovations.
- Staff supervision: Lead and support maintenance staff, manage work orders, and ensure efficient use of resources.
- Vendor and contractor management: Coordinate with and manage external contractors and vendors for specialized services and supplies.